This Privacy Policy explains how ZiiROBOT Mobility ("we", "us", or "our") collects, uses, and shares information when you use the ZiiROBOT mobile application (the "App"). The App provides an assistant that answers questions about your product and, on a paid plan, about everyday matters, and it optionally connects to a Wi-Fi accessory module for a power wheelchair. The wheelchair itself is a separately cleared medical device that operates independently of this App.
Account information. When you sign in, we collect your email address and a verification code you enter to authenticate. We store an authentication token on your device to keep you signed in.
Voice data. When you speak to the assistant, audio captured by your device's microphone is streamed in real time to our voice provider (OpenAI) and turned into text. The audio is processed only to produce that transcript and the assistant's reply. We do not use your voice recordings to build advertising profiles.
Your conversations. The messages you send to the assistant, its replies, and any photo you choose to attach to a message. If you speak instead of typing, your speech is transcribed and the transcript is kept in the same way as a typed message; we do not keep the raw audio.
Subscription information. Which plan you are on and when it renews. Payment is handled entirely by Apple — we never receive or store your card details. Apple provides us a receipt confirming the purchase and the plan, and nothing more.
Photos you attach. A photo you attach to a message or a support request is uploaded so the assistant or our team can see what you are asking about.
Device & connection information. To connect to the accessory module we use your local Wi-Fi network to discover and communicate with the module. We may process the module's local address, connection status, and control commands you issue.
Diagnostic information. We may collect limited technical logs (e.g., error messages, timestamps, app version) to keep the App working and to improve reliability and safety.
We use the information above to: authenticate you and secure your account; connect to and control the optional accessory module; interpret voice commands; provide customer support; diagnose problems; and maintain the safety, security, and reliability of the App.
AI providers. To answer you, the content of your conversation — including any photo you attach and the transcript of anything you say — is sent to Anthropic (which generates the assistant's replies) and OpenAI (which handles voice and matches your question to our product documentation). They process this content to produce a response and are contractually bound not to use it to train their models.
Apple. We send your purchase receipt to Apple to confirm a subscription is valid.
Other service providers. Hosting and email delivery, who process data on our behalf under contract. We do not use advertising or cross-app tracking, and we do not share your information for advertising.
Legal. We may disclose information if required by law or to protect the rights, safety, and security of our users and the public.
We do not sell your personal information.
The App asks for each of these only when you use the feature that needs it, and only for that purpose:
You can refuse or withdraw any of these at any time in your device settings and keep using the rest of the App. We do not collect your location.
Your conversations. On a paid plan we keep them on our servers for as long as your subscription is active. On the free plan we delete them from our servers 30 days after a conversation was last used. The App keeps its own copy on your phone, so your history remains available to you there; removing the App removes that copy.
Your account. Kept until you ask us to delete it. Account and diagnostic data are retained while your account is active or as needed to provide the App.
Voice audio. Processed as you speak and not retained by us; only the transcript is kept, as part of the conversation.
You can delete any conversation yourself from the conversation list at any time, or ask us to delete your account and everything in it.
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure.
The App is not directed to children under 13, and we do not knowingly collect personal information from them.
Depending on where you live, you may have rights to access, correct, or delete your personal information. To make a request, contact us at the address below.
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the following rights regarding your personal information:
In the past 12 months we may have collected the categories of personal information described in Section 1 (identifiers such as email; audio and electronic information from voice conversations; internet and network activity; and device/diagnostic information). We use it for the purposes in Section 2 and disclose it to the service providers in Section 3 for business purposes only. To exercise any of these rights, contact us at it@ziirobot.com. We will verify your request using the information associated with your account, and you may use an authorized agent to submit a request.
We may update this Policy from time to time. Material changes will be reflected by updating the "Last updated" date, and where appropriate we will ask you to review and accept the updated Policy.
ZiiROBOT Mobility — it@ziirobot.com